Self-Exclusion and Account Controls: A Reader Checklist

Account controls can help readers manage access to a gaming account, but available settings and procedures may vary. Before changing a setting or submitting a request, readers should consult the current official terms and instructions. The following checklist focuses on what to verify without assuming that a particular control is available or that a request will have a specific outcome.

Review the available controls

Readers can check the account settings area and current responsible-gaming information for options that may limit or restrict account use. Useful points to compare include:

• whether a control restricts login access, gaming activity or both;
• whether temporary and open-ended options are described;
• when a selected control is stated to begin;
• whether pending transactions or account balances need separate attention;
• whether changes can be made through account settings or require a verified support channel; and
• what the current terms say about reversing, extending or replacing a restriction.

For a focused overview, readers can consult this self-exclusion and account controls guide alongside the current information displayed within the relevant account.

Check the request process

Before proceeding, readers should verify that they are using the intended account and an official, authenticated route. If identity or account verification is relevant, consult the current official requirements and use only a verified submission channel. Do not assume that any particular document or item of personal data is required.

Readers should never place card images, security codes, PINs, one-time passwords, account passwords or recovery codes in verification files, screenshots, email, chat or support messages. Ordinary information may still be entered into a verified payment form when appropriate, but confidential authentication details should remain private.

Record the important details

It can be useful to retain a private record of the option selected, the wording shown at the time and any confirmation supplied through the verified channel. Readers can also check whether the account displays an updated status after a request. A saved record should be stored securely and should not expose login credentials or sensitive authentication information.

Know what to verify afterwards

After using an account control, readers can review the account status and compare it with the current terms. They should avoid treating a submitted form or message as proof that a restriction has taken effect. If the status is unclear, the next step is to use a verified support channel and ask for clarification without sharing passwords or security codes.

Account controls are only one part of managing gambling access. Readers who want broader support can consult recognised local support services and consider controls available on their devices or through relevant financial providers. In an urgent safety or wellbeing situation, contact an appropriate local emergency or crisis service.